Privacy Policy

Note: this Belilah.com Privacy Policy applies to the collection, use and disclosure of information in connection with the products and services offered by Belilah.com.

We at Belilah.com ("we", "us") recognize the importance of privacy and confidentiality of personal information.

Belilah.com (the "Platform") is a B2B platform which connects and facilitates sales and purchases of products and/or services between suppliers (or "Sellers") and buyers (or "Buyers"). The Platform is for business-to-business transactions and therefore it only made available for use by businesses and not for individual or personal use. 


This Privacy Policy sets out the ways in which Belilah.com.my collect, use and disclose information in connection with its operation of the Platform including personal information about Platform visitors and representatives and employees of Buyers and Sellers ("you"). For details of the personal information that we collect when you use or interact with other Belilah services, please refer to the applicable Privacy Policy to those services. 
 

  1. COLLECTION OF INFORMATION

The personal information that we may collect about you are representative of any Buyer or Seller broadly falls into the following categories:

  • Register Account on behalf of Buyer or Seller including name, address, phone number and email address;

  • Related information about your business including identity information, tax registration and/or, such as your company name, business type and industry, corporate registration details and information about your business license;

  • Goods and products that Seller intend to sell via the Platform and details about your sales/transactions on Belilah.com;

  • Preferences about the goods and products that Buyer may be interested in buying via the Platform and any details or preferences relevant to your purchases;

  • Payments information include bank account numbers, billing and delivery information, credit/debit card numbers, expiration dates and security code and tracking information from money orders to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Platform;

  • Information you submit to the Platform for publication may be made publicly available on the Platform and therefore accessible by any internet user. You should exercise caution when deciding what information you submit to us for publication. 

  • Contact us information such as via our online chat service, telephone or email, we may record a copy of your correspondence and may ask for additional information to verify your identity.

  • We will collect details of user activities, transactions and interactions on the Platform including information relating to the types and specifications of the products and services purchased, pricing and delivery information, dispute and complaint records, communications between users and any information disclosed in any discussion forum.

  • From time to time, we may also collect information about the existing and prospective users, during or in connection with trade shows, industry events and/or other functions. Including representative contact names, addresses, phone numbers, fax numbers and email addresses.

  • If you visit our Platform, we will automatically collect certain information from your device. Specifically this information may include IP addresses, device type, unique device identification numbers, browser type, geographic location, browsing patterns and details of how you have interacted with our Platform and the goods and services available on it. In addition, we gather statistical information about the Platform and visitors to the Platform including, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors. Collecting this information enables us to better understand the visitors who come to our Platform, where they come from, and what content is of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our Platform. For detail please refer under the section “COOKIES” below.

  • We may receive personal information about you from social media platforms if you choose to register for a Platform account via a social media account. Exactly what information we receive will depend on your privacy settings with the applicable platform, but it would typically include basic public profile information such as: Your user name or nickname, Your profile picture, Country, Company name, Contact details.

  • We may receive personal information about you from third parties that are engaged by us to assist with providing verification services, checks on users, and to improve our marketing efforts. This may include your name, email address, company details and contact information for company representatives. 

  • If you choose to participate in reviewing or rating products and/or services on Belilah.com, we may receive personal information about you from third parties that work with us to conduct reviews into our services and/or rate us. 

  1. USE OF PERSONAL INFORMATION

We collect and use your personal information for the following purposes:

  • Verifying your identity and conducting security, and background checks in order to set up user accounts;

  • Verifying your eligibility to register as a Platform user in accordance with our Terms of Use;

  • Setting up / administering user accounts, including providing log-in IDs and developing a Platform profile; 

  • Providing users with customer service support; responding to queries, feedback, and managing claims and/or disputes;

  • Facilitating communication between Buyers and Sellers via the Platform, processing transactions and settlement between Buyers and Sellers made over the Platform, assessing fund withdrawal requests from Sellers;

  • Providing logistics services 

  • Assessing and monitoring account security and transaction risks of users of Belilah.com.my, detecting and preventing fraud, money laundering and other security incidents;

  • Sending and serving tailored marketing and advertising that we believe will be of interest to you  based on the ways in which you use the Platform, your browsing records, and order history;

  • Performing research or statistical analysis in order to improve the content and layout of the Platform, and to improve the product offerings and services on Belilah.com, including, for example, using anonymized data for machine learning purposes;

  • Identifying, developing, marketing, and advertising products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws. Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests (see section "COOKIES" below). Where we are required by applicable law, we will seek your consent prior to sending you communications for marketing purposes; 

  • If you are a Buyer, we will share details of the last viewed products on the Platform to enable Sellers, their respective affiliates and/or their third-party services provider to contact you with details of products and/or services that might interest you.

  • When you use services that require access to contents stored in and/or functions on your devices (including but not limited to contacts in address book, photos, videos, microphone and/or camera), we use your photos, videos, contact information in your address book, and other personal information to respond to your requests, provide the requested services to you, and improve our services.

  • We may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.

  1. DISCLOSURE OR SHARING OF PERSONAL INFORMATION

We may disclose (or provide access to) personal information to the following categories of recipients:

  • Other Platform Users where necessary in connection with the facilitation of purchases and communications made between you and the other users. 

  • Third party business partners, service providers and/or affiliates of Belilah.com.my engaged by us or working with us to assist us to provide services to you or who otherwise process personal information for purposes described in this Privacy Policy or notified to you when we collect your personal information.  Categories of these partners or service providers include:

  • Members of Belilah Group and their respective affiliates and/or their designated service providers that work with us to provide processing services such as software, tools, systems and messaging services for purposes described in this Privacy Policy; 

  • our business partners (for example, in order for them to provide you with discounts or offers that may interest you);

  • Marketing and advertising platforms, such as Google, Facebook and Instagram, and providers of analytics services relating to users’ behaviour, in order to tailor the content you see when visiting our Platform. These platforms may combine information they collect on our Platform with data on their platforms and data they collect from other websites or through other sources in order to conduct targeted advertising.  The processing activities of these third party marketing platforms are governed by their own privacy policies, not this Privacy Policy;

  • Payment service providers who collect and process personal information to assist with settling the payments for transactions or process withdrawal requests for Sellers. The activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy; 

  • credit risk assessment providers to conduct risk assessment on Sellers to determine whether a Seller can be permitted to make a fund withdrawal;

  • logistics partners for providing delivery services for Buyers, including return and exchange of products, and warehousing services for Sellers;

  • cloud computing service providers to provide cloud storage services;

  • customer service providers to provide after-sale services; 

  • risk control service providers to assess the security of users’ accounts and transaction risks; and

  • third party rating / reviewing service providers to carry out reviews of our services with customers if you choose to participate in reviewing or rating Belilah products and/or services; 

To our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your personal information or as otherwise required or permitted by applicable laws.

To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.

To any other person with your consent to the disclosure.

We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you. We retain your personal information as long as we have an ongoing legitimate business need to do so for example to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  1. COOKIES

A cookie is a small amount of data that is sent to your browser and stored on your computer. If you do not de-activate or erase the cookie, each time you use the same browser or mobile device to access the Platform, our web servers will be notified of your visit to the Platform and in turn, we may have knowledge of your visit and the pattern of your usage. Cookies served through our Platform and the purpose they perform:

Belilah.com.my – These cookies provide necessary functionality to ensure the proper performance, security and  functionality of our Platform.

Google Analytics - Our Platform uses Google Analytics, an internet analytics service provided by Google, Inc. ("Google"). Google's cookies allow us analyse use of the Platform by telling us which pages our users are viewing, which ones are most popular, what time of day our Platform are visited, if users have previously visited our Platform, from which website users are redirected to our Platform were and the like.  Google uses the data on behalf of Belilah.com.my to evaluate your use of the Platform, to compile reports on website activity for the website operators and for other website activity and internet usage services. Google may disclose this information to third parties under the terms of the law or for further processing by third parties on behalf of Google. The IP address that your browser will pass on to Google Analytics will not be associated with any other data stored by Google. Through your browser settings, you can block cookies.

  1. MINORS

The Sites and their contents are not target to minors (those under the age of 18) and we do not intend to sell any of our products or services to minors. If a minor has provided us with Personal Data without parental or guardian consent, the parent or guardian should contact Belilah_supp@hotmail.com to remove the information.

  1. SECURITY MEASURES 

We employ commercially reasonable security methods to prevent unauthorized access to the Sites, to maintain data accuracy and to ensure the correct use of the information we hold.

For registered users of the Sites, some of your information can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session. 

No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk

  1. CHANGES TO THIS PRIVACY POLICY 

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will act appropriately to inform you, consistent with the significance of the changes we make.  We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. Any changes to this Privacy Policy will be communicated by us posting an amended Privacy Policy on the Platform. Once posted on the Platform, the new Privacy Policy will be effective immediately. You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.

  1. HOW TO CONTACT US

If you have any requests, questions or concerns about our use of your personal information and this Privacy Policy, please contact us via email Belilah_suppy@hotmail.com

     I. LANGUAGE

If there is any conflict between the English version and another language version of this Privacy Policy, the English version shall prevail.